Frequently Asked Questions (FAQ)

Welcome to the Old School Mzansi FAQ page. Here you’ll find answers to some of the most common questions about our supporters and leisurewear store.

1. What products do you sell?

We specialize in supporters gear and leisurewear brands that celebrate style, comfort, and South African pride.

2. Do you deliver nationwide?

Yes! We deliver to all major cities and towns in South Africa.

3. What are your delivery options?

Next-Day Insured Doorstep Delivery – R59.00
Standard Doorstep Delivery (2–4 business days) – Free

4. How long does delivery take?

Next-day delivery applies to orders placed before 1 PM on weekdays.
Standard delivery takes 2–4 business days, depending on your location.

5. How can I track my order?

Once your order is shipped, you’ll receive an email with tracking details so you can follow your package’s journey.

6. What is your returns policy?

You may return items within 14 days of delivery, provided they are unused, unwashed, and in their original packaging with tags attached.

7. Are there items I cannot return?

Yes, the following cannot be returned (unless defective):

Caps, hats, socks, and undergarments
Sale or clearance items

8. How do I request a return or refund?

Simply email us at oldschoolmzansi@gmail.com with your order number and reason for return. We’ll guide you through the process.

9. How long do refunds take?

Approved refunds are processed within 7–10 business days to your original payment method.

10. Do you offer exchanges?

Yes, we allow size exchanges or product swaps for items of equal value, subject to stock availability.

11. What payment methods do you accept?

We accept secure online payments via trusted third-party providers. Your card details are not stored on our website.

12. How do I contact customer support?

📧 Email us at: oldschoolmzansi@gmail.com
We aim to respond within 24 hours during business days.